United Currency Exchange™ Privacy Policy

A. Policy Statement

In this policy, United Currency Exchange™ is referred to as “UCE” “we” “our” or “us”. The purpose of this privacy policy statement in general terms is to describe United Currency Exchange™ Pty Ltd (ABN 68 119 598 202) privacy policy and practices on how customer Personal Information is collected, used, maintained and disclosed. United Currency Exchange™ respects and is committed to protect the privacy and confidentiality of our customer Personal Information. In addition, United Currency Exchange™ is also bound by the Privacy Act 1988 and the Australian Privacy Principles (APPs) which are available on www.comlaw.gov.au and www.oaic.gov.au respectively.

B. Collection of Personal Information

Generally United Currency Exchange™ will collect Personal Information directly from you when you deal with United Currency Exchange™ either in person, on-line, by telephone, email, our website, or facsimile. We may also collect data and information from you to provide us with feedback or when we invite you to complete surveys. Following are Personal Information that United Currency Exchange™ collects:

  • Data and Information such as customer’s full name, residential address, Government issued ID, gender, date of birth, telephone number, employment information, and nationality;
  • An additional ID document, Debit/Credit Card number, or Bank Account details for significant transactions;
  • Reports and other customer Personal Information that United Currency Exchange may receive from third party agencies;
  • All mandatory data and information where United Currency Exchange™ is required to comply with Anti Money Laundering and Counter Terrorism Financing Act 2006, AML/CTF Rules, laws and other regulatory requirements, including information required for identification purposes and for purposes relating to prevention of fraud, crime and illegal activities.

United Currency Exchange™ may unable to provide requested product or service if you do not agree or consent to allow us to collect or obtain certain Personal Information about you.

United Currency Exchange™ will assume that you have consented or agreed to the collection of all data and information which are provided to us for use in accordance to this Policy, unless you inform us or tell us otherwise.

C. Agent of Third Parties

We collect your Personal Information for both our internal purposes and also on behalf of the parties for whom we act as agent, for their own internal purposes. Therefore, by consenting under this statement means that you have also consented that your Personal Information being used by us or being provided and used equally to the parties whose products and services we sell.

We are more than happy to provide you more information about the third parties we act as agent, by sending your query to us at [email protected], or, in person by visiting one of our outlets.

D. Uses of Customer Personal Information

United Currency Exchange™ may use and disclose your Personal Information for the purposes for which it was collected, or for a related purpose such as any or more of the following purposes:

  • To identify, verify, and determine the eligibility of customers conducting transactions with us;
  • Reporting and compliance obligations;
  • Identifying fraud, crime and illegal activities;
  • Internal database, accounting, and administration;
  • To complete bank deposits and withdrawals;
  • Seeking feedback from you as our customer;
  • Marketing Purposes, including surveys.

United Currency Exchange™ will not use or disclose or sell, or rent or lease customer Personal Information to any third party agencies except as stated in this Policy.

United Currency Exchange™ will take reasonable steps to immediately inform you when we collect relevant personal information about you from Third Party agencies, or someone else.

E. Disclosure of Customer Personal Information

We may disclose Personal Information of current and former customers to affiliated and non-affiliated third party agencies in the following cases:

  • to United Currency Exchange™ business partners that perform services on United Currency Exchange™ behalf under written agreements which restrict use of customer Personal Information to the limited purposes for which it is provided to them and to refrain from further use or disclosure unless permitted by laws;
  • to our affiliates who are permitted to disclose and use the Personal Information only to the extent that we may disclose and use the Personal Information under this Policy;
  • to United Currency Exchange™’s attorneys, accountants, auditors and consultants;
  • to our IT systems affiliates, including our web, network, and data entry service providers;
  • to prevent or protect against actual or potential fraud, suspicious transactions, unauthorised transactions, claims or other liabilities;
  • to various government, regulatory or law enforcement agencies to the extent permitted or required by law, or to comply with applicable legal requirements;
  • to comply with civil, criminal or regulatory investigations, or judicial process, subpoena, summons or warrants by federal, state or local authorities.

Please note that your Personal Information may be transferred across national borders and overseas for the purpose of processing your transaction, data consolidation, storage, and data management.

F. Procedures to Safeguard Personal Information

United Currency Exchange™ restricts access to Personal Information by only allowing the Compliance Officer to access, use, amend or update the Personal Information database. United Currency Exchange™ maintains physical, electronic and procedural safeguards to safeguard customer Personal Information.

United Currency Exchange™ protects the customer Personal Information by using password, firewalls, and other security technology. United Currency Exchange™ employees are strictly required to protect the confidentiality of your Personal Information.

We conduct periodical review and audit for our business and security procedures in order to best protect our customers’ Personal Information.

G. Retention and Accuracy of Personal Information

United Currency Exchange™ will only keep Personal Information on internal database for as long as it is required to provide customers with products and services, and to meet relevant legal requirements.

To comply with AML/CTF Act and its relevant rules and regulations, United Currency Exchange™ must retain our customer Personal Information for 7 years

We will destroy the customer Personal Information when we no longer need the relevant customer Personal Information.

We periodically ask customers who are dealing with us to ensure the accuracy of our Personal Information and to update any Personal Information that may have changed.

H. Access and Correction

As our customer, you may request in writing to access your Personal Information that we hold, any time, in a timely manner, by contacting our Compliance Officer through:

  • Email: [email protected]
  • Mail: our addresses as in our website
  • Phone: our telephone numbers in our website

You may also request United Currency Exchange™ on incorrect, inaccurate, incomplete, out of date, or misleading information to be corrected. We will take appropriate actions to process your request, amend the relevant information, inform you about the correction, and if it required by Act, we will also inform the correction to any third party of whom the information has been disclosed.

United Currency Exchange™ will respond to your request for access to your Personal Information within a reasonable period (within 30 days) after the request is made. We shall give access to your Personal Information in the manner requested by you, if it is reasonable and practicable to do so, or otherwise, the requested Personal Information will be mailed or emailed to you..

Following are circumstances which may preclude United Currency Exchange™ to give you access to all of your Personal Information:

  • United Currency Exchange™ is prohibited by law to provide you with the access; or denying access is required or authorised by or under an Australian law or a court/tribunal order;
  • United Currency Exchange™ reasonably believes that giving the access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
  • the provision of information would have an unreasonable impact on the privacy of other individuals;
  • the request for access is frivolous or vexatious;
  • the information relates to existing or anticipated legal proceedings between United Currency Exchange™ and the individual, and would not be accessible by the process of discovery in those proceedings;
  • giving access would reveal the intentions of the relevant entity in relation to negotiations with the individual in such a way as to prejudice those negotiations;
  • giving access would be unlawful;
  • United Currency Exchange™ has a reason or reasons to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and giving access would likely be prejudice the taking of appropriate action in relation to the matter;
  • giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
  • the request of access would reveal or affect our evaluative information and commercially sensitive decision making process.

When we refuse to give you access or to amend the relevant information, you will receive a written notification letter which sets out our reasons and decisions. The notification letter will also consist of mechanism to complain about your refusal.

I. Complaints Policy

Please do not hesitate to contact us when you have a complaint. United Currency Exchange™ takes this matter seriously. We will listen, acknowledge, understand, and do everything we reasonably can to solve the problem.

We will record your complaint, inform you the progress, and provide a final response to you within 30 business days. Following are our complaint procedures:

  • Stage 1: Contact us immediately in person, email ([email protected]), or by phone. You need to provide us your complaint in writing to help us efficiently resolving your complaint.
  • Stage 2: Our Compliance Officer will conduct an internal investigation, inform you with the progress, and contact you with the results within 30 business days.
  • Stage 3: If you are still unsatisfied with our Compliance Officer solution to the matter, you can refer the matter to the Australian Financial Complaints Authority to solve the matter in accordance to their rules and policy.

J. Cookies

We do not use cookies to record any Personal Information.

K. Links to Other Websites

The United Currency Exchange™ website may provide links to other websites for customer convenience and information. We do not endorse or make any representatives and do not control those other sites or their privacy practices. We are not responsible for the privacy practices or the content of such websites. It is your own responsibility as customer to review the other sites privacy policy before submitting your Personal Information.

L. Notification of Privacy Policy Changes

We regularly review this Privacy Policy. We reserve the right to amend, change or update our Privacy Policy at any time without prior notice. Updates or amendments will be posted on our website immediately.

M. Feedback

United Currency Exchange™ values its customers’ comments or opinions about this Privacy Policy. Should you have any queries or comments please email to us at [email protected]